Are you experiencing financial hardship?
We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control. Perhaps you’ve lost your job, suffered an illness or injury or have been impacted by a natural disaster.
If, as a result, you can’t afford the minimum repayment on your loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.
In many instances assistance can be provided quickly and efficiently over the phone. Alternatively, we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.
Financial Difficulty assistance is available to you, whether you are an individual, joint account holder, guarantor or small business customer. If you have a joint account and you are experiencing financial difficulty, we can assist you individually if you request it.
Browse our help topic
- Internet Banking
- Affordable banking
- Closing your accounts
- Deceased estate
- Digital Acceptance
- Disputing a card transaction
- Financial abuse support
- Vulnerable customer support
- Financial difficulty assistance
- Hardship and disaster assistance
- Health and wellbeing
- Our network
- Regular payments
- Switch to Rural Bank