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Accessibility and inclusion

We're committed to creating a safe, inclusive and empowering environment where everyone can thrive.

Our vision for accessibility and inclusion

We start from the position that inclusive and accessible design is good for everyone.

We’re committed to breaking down barriers to participation and improving customer access to our products and services. By creating a safe, inclusive, and empowering environment.

Supporting and enabling our customers and people by using industry expertise and advances will ensure banking with us is positive and seamless.

Vision Australia

We work with Vision Australia on design and testing of our key banking services for the visually impaired.

Dementia Australia

We have partnered with Dementia Australia to develop:

  • In-branch Dementia Friendly Environmental Audits; plus
  • A first of its kind, online learning for Better Banking for People Living with Dementia.
Australian Network on Disability

Australian Network on Disability (AND) is a national not-for-profit membership-based organisation. AND specialises in supporting businesses in building disability confidence, engagement and action. We have been Gold Members since 2017. 

PACE Mentoring

PACE Mentoring is a dynamic mentoring program. They connect job seekers with disability to volunteer mentors from our staff.

Website accessibility

We aim to meet WCAG (Web Content Accessibility Guidelines) 2.1 AA on our websites by:

  • Our website designs are responsive and adjust to fit the most popular devices' screen display sizes.
  • We use icons to help explain information and our online forms also feature descriptive error messages to help users complete.
  • The text size on each website page is adjustable and within our content we also use simple paragraphs and lists for enhanced readability.
  • We make sure foreground and background colours meet colour contrast requirements.
  • Our buttons are clearly labelled and we make sure that links make sense out of context.
  • We use correctly structured semantic HTML to aid users who tab through content and use screen readers.
  • Our search and navigation options are keyboard accessible and available across the website.
  • We avoid using complex language within our web content.
  • We avoid the over-use of abbreviations or industry jargon.
  • We avoid using colour alone to convey meaning.

Ways to bank

There are many different ways to bank with us. Find out more about our in-person, phone, online or on-the-go services.

Our Accessibility and Inclusion Plan 2024-26

Our plan articulates our dedication to establishing an accessible bank for our customers, team members, and the communities we operate in. It sets out our strategies for enhancing customer access and breaking down barriers that might exist within the bank.

Our plan includes commitment across four key areas:

  • Our customers,
  • Our people,
  • Inclusive design, and
  • Our communities and partners.

With a total of 18 commitments over three years, our plan is designed to make it easy for people to access information, communicate with us, and use our products and services.

Read the Accessibility and Inclusion Plan 2024-26 as a screen-reader accessible web version.

We believe a diverse workforce supported by an inclusive culture is central to our success.

We value your feedback

We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.


Use our online customer feedback form.

Visit a branch

Speak to a staff member at your local branch.

Or get in touch with your Relationship Manager.


Call us on 1300 660 115

Or from overseas +61 8 7109 9207

National Relay Service

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 660 115.
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 660 115.
  • Internet relay users connect to the National Relay Service and then ask for 1300 660 115.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
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