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Switch to Rural Bank

Switching your bank account to Rural Bank is easy. Just follow these four simple steps.

Step 1: Apply to open your new Rural Bank account

Step 2: Identify your regular payments to and from your old account

These are regular direct debits and direct credits that are set up with organisations and might include:

  • Salary, rental income and share dividends
  • Insurance premiums and memberships
  • Loan and credit card payments
  • Utility and phone bills

You can request a list of regular payments by filling in a Switch of Regular Payments Arrangements form. 

Rural Bank will submit this request to your old financial institution on your behalf and can then provide you with a list of your regular payments for the last 13 months.

You will also need to identify recurring payments made by your providers or merchants where you have supplied a Visa Debit or MasterCard Debit card number; and ‘Pay Anyone’ which are payments you make using your financial institution’s internet banking service.

Step 3: Re-establish the regular payments on the new account

Each of these forms should be sent back to Rural Bank where our Customer Service Centre will ensure your service providers are notified of these changes.

Alternatively you can phone your service provider directly and provide them your new account details or use the Change of Account Details letter template we have provided.

Step 4: Close your old account

  • Check that all of your regular payments are transferred before you close your account.
  • Ensure you have given your employer your new account details.
  • If you have direct debits or direct credits linked to your old Debit VISA/MasterCard or credit card, please contact the company you have arrangements with and let them know your new details.
  • Periodical payments will need to be treated separately. Please use online banking or contact the Customer Service Centre for assistance.
  • BPAY/Pay Anyone payments will need to be treated separately. Details of internet banking recurring BPAY and Pay Anyone payments can be found by accessing your internet banking prior to closing your account.
  • Finally, contact your old bank to close the account.

Get in touch

For assistance with any of these steps, please get in touch with us.
Call our customer service team
Request a call or email back
Locate your nearest branch or ATM

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
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