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Important information

Find information that may be important to you.

Codes of practice

We comply with a range of codes of practices including:

  • Banking Code of Practice
  • Code of Operation for the Department of Human Services and the Department of Veterans' Affairs
  • ePayments Code
Resolving a complaint

We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.

Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.

Disclosure documents

Access all Rural Bank disclosure documents, including:

  • terms and conditions for products and services
  • facility terms
  • schedules of fees and charges
  • financial services guide
  • application forms, brochures, and more.
Electronic verification terms and conditions

Electronic verification allows us to verify your identity by using electronic tools and external data sources. Find out about our electronic verification terms and conditions.

Financial Claims Scheme (FCS)

An Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.


Learn how we manage personal and credit related information through our:

  • Bendigo and Adelaide Bank Group Privacy Policy
  • Credit Reporting Policy
Target Market Determinations (TMD)

Target Market Determinations for financial products issued/or distributed by Rural Bank are to ensure that the right products end up in the hands of the right customer. We do this by focusing on our customers in the design and distribution of our financial products.

Website terms of use

The terms of use for the Rural Bank website sets the rules for using our website with our rights in, and restrictions on your use of, the site, product and services information, third party content and jurisdiction.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
© Copyright 2024 Rural Bank | ABN 11 068 049 178 | AFSL/Australian Credit Licence 237879