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Natural disaster assistance package

During times of natural disaster, we're here to help our customers and communities in need.

North Queensland flood affected customers

We understand the impact of storms and flood waters in North Queensland will have on our customers. An assistance package has been created to help those in need.

  • Customers can apply for relief on their home, personal and business loans for up to three months 
  • Rural Bank customers can apply for relief on loans for up to six months
  • Discounted interest rates on new personal loans taken out by existing Rural Bank customers
  • Credit cards and business credit cards can apply for deferral of repayments for up to three months 
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • Merchant rental fees may be waived for impacted businesses. 

Concerned customers are advised to speak with their local Branch Manager or Agribusiness Relationship Manager when it’s safe to do so.

For our customers needing more information regarding financial hardship and applying for assistance, we advise you to:

 

 

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
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