Messages in Internet Banking
Messages is a secure email service available in Internet Banking.
The service allows you to send account information and enquiries to Rural Bank in a confidential and secure manner. Your message will automatically include your Internet Banking Access ID so that we can identify you as the sender.
Message notifications
If you have new messages, a badge indicating how many will appear on the Support tile. If there are more than 99 new messages, an exclamation mark will appear in the badge.
Once you view the Messages tab, the badge will disappear, even if you do not read each new message.
View and send messages
To view a message:
- Select the Support tile (found in the More menu in the Rural Bank app)
- Select Messages
- Select the message you want to view
To send a message:
- Select the Support tile (found in the More menu in the Rural Bank app)
- Select Messages
- Select Write a Message
- Write your message
- Select Send Message
If your request is urgent, please call us on 1300 660 115.
Please do not send your card number via the Messages service.
Archiving messages
Messages cannot be deleted, but they can be archived by opening a message and selecting Archive.
To view archived messages:
- Select the Support tile (found in the More menu in the Rural Bank app)
- Select Messages
- Scroll to the bottom
- Select Show archived messages
Each message must be archived individually.
Cancelling cheques
You can request to cancel a cheque in Internet Banking using the Messages service:
- Select the Support tile (found in the More menu in the Rural Bank app)
- Select Messages
- Select Cancel a Cheque
- Complete the required information
- Select Submit
