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Rural Bank is standing by to support customers affected by floods

13 October 2022 |Announcements

Rural Bank has reassured customers in areas at risk of flooding across Victoria, New South Wales and Tasmania they will be offered swift financial relief following a significant rainfall event over the last 24 hours.

A range of measures are now available to eligible customers with the Bank continuing to monitor the situation and review and update its response as necessary.

The Bank understands the impact severe weather events such as floods can have on customers financially. The key features of the assistance package for flood affected customers of Rural Bank include:

  • Home Loan, Business Loan and Agribusiness Loan customers can apply for loan repayment deferrals of up to three months;
  • Waiving of interest rate reduction for early withdrawals on term deposits prior to maturity;
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan.

Concerned customers are advised to speak with their local Agribusiness Relationship Manager when it’s safe to do so. Alternatively, Rural Bank customers can contact our Mortgage Help Centre on 1300 660 115 for more information regarding financial hardship and applying for assistance or visit:

The Bank will continue to monitor the situation and add regions into the assistance package where required.

Lifeline's 24/7 telephone crisis support service is also available on 13 11 14.

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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

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