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Rural Bank update on Elders partnership

12 December 2023 |Announcements

Rural Bank and Elders have both agreed to end the partnership through which Rural Bank products and services were provided through the Elders network.

Rural Bank will continue to support the banking needs of its customers alongside any new customers in regional and rural Australia through our vast network of branches and agri bankers.

We maintain our commitment to offer financial solutions for primary producers built on our agribusiness insights and expertise.

For those customers who use their local Elders branch, we have alternatives in place, and a dedicated support team available to ensure their banking needs continue to be met.

Customers who wish to speak to the dedicated Service Team can call 1300 078 974 between 8.30 am and 5.00 pm weekdays. Our Rural Bank Customer Service Team are also available to provide support on 1300 660 115 between 8.00 am and 8.00 pm (AEST) weekdays and 10.00 am to 4.00 pm (AEST) on weekends.

Customers can also continue to access their accounts as they usually do at Bendigo Bank branches, via ATMs and online banking or at more than 3,500 Post Offices across Australia via Bank@Post.

The Bank is committed to keeping its customers informed and will contact those impacted to discuss their individual needs in the coming days and weeks.

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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
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