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Gippsland Floods - How Rural Bank is helping impacted customers

11 June 2021 |Announcements

Rural Bank customers affected by major flooding in Gippsland and other localities across the state, are being offered financial relief in response to the current natural disaster which has seen homes, farms and businesses impacted by storms and flood waters.

A range of support options are available to impacted customers to help ease the financial burden imposed on them by recent weather events.

Alexandra Gartmann, CEO Rural Bank and Group Executive, Bendigo and Adelaide Bank said, “We stand ready to help all our customers adversely affected by the severe weather.

“We are offering Rural Bank customers relief for up to three months during the recovery process with specific assistance available for borrowers on affected properties.

“Farm businesses and other agribusinesses will be impacted in different ways, so I urge Rural Bank customers to contact their relationship manager who will work closely with you to develop an assistance plan to ease the financial burden.

“With significant electricity and communications outages in impacted areas, I encourage customers to reach out to us via any means possible, if they haven’t yet heard from their relationship manager.

“Assistance includes discounted interest rates, fee waivers, and other concessions. Customers with insurance claims should contact their insurers as soon as possible”, Ms Gartmann concluded.

Bendigo Bank has also announced a range of financial relief measures for its Gippsland-based customers affected by the devastating flood waters.

Affected Bendigo Bank customers are advised to speak with their local Branch Manager, Business Banking Manager or contact our Mortgage Help Centre on 1300 652 146 regarding financial hardship and applying for assistance or visit:

If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

Lifeline’s 24/7 telephone crisis support service is also available on 13 11 14.

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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

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