Statements issued to closed accounts
This error resulted in a number of closed accounts receiving a statement by mistake.
If you are an existing or previous Rural Bank customer and received a statement for a previously closed account, we can reassure you that this has no impact on this account’s status – it remains closed.
We apologise for any confusion or inconvenience this error has caused.
Please contact the Rural Bank customer service team on 1300 660 115 if you would like to speak with someone regarding this error.