Skip to main content

Changes to how you bank with us

Recent changes that may impact customers

From 8 November 2024, Rural Bank product(s) will be transitioned to equivalent Bendigo Bank products. While many things will stay the same (e.g. your account number), there will be some changes. A description of the changes is available in the product variation notices.

Once the transition happens, you will be able to see your account and product details in Bendigo Bank e-banking, which you can access via and the mobile app. We will send you more information on how to do this in due course.

We understand that this may be a big change for you. While it is our belief that this is a stronger proposition for you, you may have a different view and we respect that.

If you have any queries or concerns about these changes or the transition, please contact us.


Frequently asked questions

For more FAQs, download our FAQs booklet.

You can find your nearest branch, or call our friendly customer support team on 1300 660 115 between 8.30am – 8.00pm AEST Monday to Friday. 

If you have internet, you can register for internet banking, where you can manage your accounts online 24/7. This includes opening RB ONE Term Deposits or RB ONE FMD accounts.

Your Rural Bank Relationship Manager or our Agri Direct team can support you with all your banking needs so give them a call first. If you do not have a Rural Bank Relationship Manager, you can contact our customer support team on 1300 660 115 or visit your nearest Bendigo Bank branch.

We're here for you

If you are adversely affected by the changes listed, would like more information on your options, or just have some questions that need clearing up, our friendly team is here to support and guide you throughout this transition.
Customer care
Contact your local Relationship Manager
Make an online enquiry
Call our customer service team

Things you should know

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
© Copyright 2024 Rural Bank | ABN 11 068 049 178 | AFSL/Australian Credit Licence 237879