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Help at hand for Rural Bank customers impacted by flooding

23 March 2021 |Media release

Help at hand for Rural Bank customers impacted by flooding

Rural Bank customers affected by major flooding across south eastern Qld, NSW and south east Victoria as a result of the continuing extreme weather events, are being offered assistance via a range of options.

Alexandra Gartmann, CEO Rural Bank & Group Executive, Bendigo and Adelaide Bank said “We are offering Rural Bank customers relief for up to three months during the recovery process with bespoke assistance available for borrowers on affected properties.

“Farm businesses and other agribusinesses will be impacted in different ways, so I urge Rural Bank customers to contact their relationship manager who will work closely with you to develop an assistance plan to ease the financial burden.  

“Assistance includes discounted interest rates, fee waivers, and other concessions. Customers with insurance claims should contact their insurers as soon as possible”, Ms Gartmann concluded.

In addition, the wider Bendigo and Adelaide Bank has announced a Flood Appeal to help those in communities impacted by the floods.

“We have established the Appeal to provide people with easily accessible online and physical locations through which they can make a monetary donation to help those impacted. Funds raised will be directed to support recovery in the most practical way possible, both immediate and in the medium and longer term.

“Monetary donations are more effective and logistically, provide far more flexibility than donations of material items or pre-loved goods.  The Bank stands ready to give a hand up to all those affected and to ensuring the long-term recovery of these communities, in line with our commitment to Australian communities for more than 160 years”, Ms Gartmann concluded.

Donations can be made in any Bendigo Bank branch and online at:  All donations of $2 or more are tax deductible.

State and Federal Government Assistance

NSW residents adversely affected by the flooding can claim Government relief payments of $1,000 per adult and $400 for each child younger than 16 years of age by calling Services Australia on 180 22 66 or visiting the Services Australia website.

Government has now declared assistance available in 34 local government areas to be funded via the Disaster Recovery Funding Arrangements that are jointly funded by state and federal governments. This funding will support:

  • Freight subsidies for primary producers
  • Personal hardship and distress assistance
  • Counter disaster operations
  • Restoration of damaged essential public assets
  • Concessional interest rate loans for small businesses, primary producers and not-for-profit organisations
  • Grants for not-for-profit organisations.

More information is available here: NSW Storms and Floods: 10 March 2021 onwards (

Lifeline’s 24/7 telephone crisis support service is also available on 13 11 14



The Flood Appeal is a management account of Community Enterprise Foundation™ ABN 69 694 230 518, The Bendigo Centre, PO Box 480, Bendigo, Vic 3552. The Foundation will make distributions by way of grants, following receipt of applications from organisations endorsed with an Item 1 Deductible Gift Recipient (DGR). All grants administered by the Foundation on behalf of Sandhurst Trustees Limited, as trustee. Sandhurst Trustees Limited ABN 16 004 030 737 a subsidiary of Bendigo and Adelaide Bank Limited ABN 11 068 049 178 

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