Skip to main content

Codes of practice

At Rural Bank, we pride ourselves on our commitment to conduct business ethically and to the highest possible standard. In line with this commitment, Rural Bank complies with a range of codes of practice.

Banking Code of Practice

Rural Bank has adopted the Banking Code of Practice.

The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.

A copy of the Code is available at your local branch, or you can download and print the Code.

Further information is also available from the Australian Banking Association website.

The Banking Code Compliance Committee (BCCC), independently monitors compliance with the Banking Code of Practice. Further information about the BCCC can be found on its website.

ePayments Code

We have adopted the ePayments Code (formerly known as the Electronic Funds Transfer Code of Conduct).

Download a pdf copy of the ePayments Code.

Code of Operation for the Department of Human Services and the Department of Veterans' Affairs

The Code of Operation applies to the recovery of debts from Department of Human Services income support payments or Department of Veterans’ Affairs (DVA) Payments.

It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.

Other important information

Find other information that may be important to you, including how to resolve a complaint, how how we manage personal and credit related information, our website terms of use, and more.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
© Copyright 2024 Rural Bank | ABN 11 068 049 178 | AFSL/Australian Credit Licence 237879