Codes of practice
Accessibility and codes of practice
At Rural Bank, we pride ourselves on our commitment to conduct business ethically and to the highest possible standard.
In line with this commitment, Rural Bank complies with a range of codes of practices including the Banking Code of Practice, the Code of Operation for the Department of Human Services and the Department of Veterans' Affairs, and the ePayments Code.
Banking Code of Practice
Rural Bank has adopted the Banking Code of Practice.
The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.
Further information on the Code is also available from the Australian Banking Association website.
Rural Bank has adopted the ePayments Code (formerly known as the Electronic Funds Transfer Code of Conduct).
Download a pdf copy of the ePayments Code here.
Code of Operation for the Department of Human Services and the Department of Veterans' Affairs
The Code of Operation covers the recovery of debts from Department of Human Services income support payments or Department of Veterans' Affairs (DVA) payments.
It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.
We are committed to creating an inclusive and supportive Bank for our customers, our staff and the community. Ensuring our products, services and workplace are accessible for all people, including those with disability, is important to us.
Our products and services are regularly reviewed to make sure all our customers can access and conduct their banking safely and securely. We are committed to leveraging industry expertise and advances in new technology to ensure banking with us is a positive and seamless experience.
We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.
You can provide this feedback by either:
- Calling us on 1300 660 115 (from overseas +61 8 7109 9207)
- Sending us a message
- Or speaking to a staff member at one of our branches.
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service: