What is a direct debit?
A direct debit is an agreement or contract between a customer and a merchant (biller, supplier, service provider) which allows the supplier to debit the customer’s nominated bank account.
When, as a customer, you set up a direct debit you are setting up an agreement between yourself and the merchant. You give that supplier permission to electronically withdraw a nominated amount from your bank account on a date you request and at regular intervals. You will give your bank account details (BSB and account number) to the merchant to allow them to debit your bank account regularly to pay for the services they provide you.
What is a recurring payment?
Recurring payments are regular payments from your account. This is where you give your card or account details (card number, expiry date and security code) to allow a merchant or supplier to charge you to pay for the servicAes they provide you.
On which accounts can I set up regular payments?
Any transaction account, savings account or debit card.
For a transaction or savings account, you will nominate the bank account number you wish to use. If that bank account has a debit card attached to it, you may choose to use the debit card number.
How do I cancel a direct debit on my bank account?
You can ask us to cancel your direct debit request and we will promptly do this.
You can provide this request in writing, by phone, via secure email in Internet Banking or by coming into a location that distributes Rural Bank products.
Once you have requested us to cancel your direct debit, you may also wish to contact the merchant to advise them that you are seeking to cancel your direct debit.
How do I dispute a transaction on my card?
If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your card.
- Print and complete the Card Transaction Dispute Form (PDF, 124KB)
- Download, print or scan any documents and receipts
- Return the form and documents to us as per instructions on the form.
- We will investigate and let you know once resolved.
How do I cancel a recurring payment on my debit card?
To cancel a recurring payment from your debit card, you should contact the merchant at least 15 days before the next scheduled payment and keep a copy of the cancellation request. If the merchant does not act in accordance with your instructions you may be able to dispute the transaction.
Card Transaction Dispute Form (PDF, 124KB).
Is there an easy way to keep track of my direct debits and other regular payments?
Yes. We suggest you keep a record of any regular payments you have set up using your accounts or card numbers. The image below shows the information you should record.
What happens to my recurring payments when I get a new card?
You will need to notify each merchant of the new card number. This letter may assist you.
Regular Payments letter (PDF, 1MB).