What should I do if I lose my One-touch physical token?
You can arrange replacement of a security token by contacting your local Rural Bank representative. Alternatively you can contact the Rural Bank Customer Service Team on 1300 660 115 for further advice.
If you lose your security token rest assured that it is of no use to anyone else unless they also have your Access ID and Password. That is why you must never disclose your Password to any person under any circumstances. Do not write your Password down or store it on your computer, phone or with your security token.
If you lose your security token, and it is activated for use at Logon, you won’t be able to access Rural Bank Internet Banking until you contact us on 1300 660 115 to organise alternate arrangements.