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Affordable banking Closing your accounts Deceased estate
What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted my documents correctly? Can I attach supporting documents to a digital form? Can I complete my documents on any device? How long can I access these documents for?
Disputing a card transaction
What is financial abuse? Who to contact Additional assistance* Frequently asked questions
Are you experiencing financial hardship?
What are my assistance options? What is the application process? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Who is Rural Bank? Is Rural Bank still owned by Elders? How safe is Rural Bank? Is Rural Bank only for farmers? How do I apply? How much can I borrow? How do I change my personal contact details? How do I find out my account details? How do I close an account? How do I find a Branch/ATM? How do I request a statement? What is Rural Bank's BSB? What security measures has Rural Bank put in place to protect my data?
Are you experiencing financial hardship?
What disaster assistance measures are available to customers? What hardship assistance options are there for Rural Bank clients? Are 'hardship' specialists only based in capital cities? Where else can I get face-to-face assistance? What other resources are available? What is involved in considering my financial hardship claim? What happens if the Bank doesn't support my claim? When will the Bank take legal action? What can I do if I am not happy with the Bank's decision?
Health and wellbeing
Who will I be dealing with? Can I have access to a dedicated relationship manager? Can I choose my relationship manager? Do relationship managers promote solutions from multiple banks? Will my local relationship manager visit my property? Does Rural Bank have branches? How do I complete my day to day banking?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my credit or debit card? Is there an easy way to keep track of my direct debits and other recurring payments? What happens to my recurring payments when I get a new card?
How we protect you How to protect yourself Debit card security Safe shopping online with Verified by Visa Fraud and scams For more security information Card disputes
Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
What is a security token? Why do I need a security token? Can I have an e-token as well as a One-touch physical token? Can I share my token? Which services can I activate my security token for? How do I arrange a free e-token? What devices are compatible with the e-token? I've just got an e-token - what do I do with my old physical token? How do I use an e-token on a PC/Desktop? Is an e-token secure? Will an e-token use my phone data? What do I do if I have a new phone? How do I purchase a One-touch physical security token? Will I receive a tax invoice when I purchase a One-touch physical security token? What should I do if I lose my One-touch physical token? What do I do if my security token is not working?

What do I do if I have a new phone?

e-tokens are assigned to a specific phone. If you get a new phone you will need to download the e-token Symantec VIP Access app from your App store to the new phone:

      

Then contact our Internet and Phone Banking team on 1300 651 839 to activate your new e-token.

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Topics

Internet Banking

Affordable banking

Closing your accounts

Deceased estate

Digital Acceptance

Disputing a card transaction

Financial abuse

Financial difficulty assistance

General

Hardship and disaster assistance

Health and wellbeing

Our network

Regular payments

Security

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