Skip to main content

Help home
Affordable banking Closing your accounts Deceased estate Disputing a card transaction Health and wellbeing

What do I do if I have a new phone?

e-tokens are assigned to a specific phone. If you get a new phone you will need to download the e-token Symantec VIP Access app from your App store to the new phone:


Then contact our Internet and Phone Banking team on 1300 651 839 to activate your new e-token.

Browse our help topic

Rural Bank - A Division of Bendigo and Adelaide Bank Limited
© Copyright 2020 Rural Bank | ABN 11 068 049 178 | AFSL/Australian Credit Licence 237879