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Affordable banking Closing your accounts Deceased estate Disputing a card transaction
What is financial abuse? Who to contact Additional assistance* Frequently asked questions
Are you experiencing financial hardship?
What are my assistance options? What is the application process? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Who is Rural Bank? Is Rural Bank still owned by Elders? How safe is Rural Bank? Is Rural Bank only for farmers? How do I apply? How much can I borrow? How do I change my personal contact details? How do I find out my account details? How do I close an account? How do I find a Branch/ATM? How do I request a statement? What is Rural Bank's BSB? What security measures has Rural Bank put in place to protect my data?
Are you experiencing financial hardship?
What disaster assistance measures are available to customers? What hardship assistance options are there for Rural Bank clients? Are 'hardship' specialists only based in capital cities? Where else can I get face-to-face assistance? What other resources are available? What is involved in considering my financial hardship claim? What happens if the Bank doesn't support my claim? When will the Bank take legal action? What can I do if I am not happy with the Bank's decision?
Health and wellbeing
Who will I be dealing with? Can I have access to a dedicated relationship manager? Can I choose my relationship manager? Do relationship managers promote solutions from multiple banks? Will my local relationship manager visit my property? Does Rural Bank have branches? How do I complete my day to day banking?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my credit or debit card? Is there an easy way to keep track of my direct debits and other recurring payments? What happens to my recurring payments when I get a new card?
How we protect you How to protect yourself Debit card security Safe shopping online with Verified by Visa Fraud and scams For more security information Card disputes
Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
Can one PayID be linked to more than one account? Can I have multiple PayIDs? What is the maximum daily limit for OSKO fast payments? What if my daily limit is less than $30,000? What if I need to transfer more than $30,000 in one day? Can a PayID be used to make or receive overseas payments? Is PayID secure? What happens if I lock my PayID? Do you have to be registered for Internet Banking to create a PayID? What happens if the PayID I want to use is already registered by someone else? What should I do if I don’t receive the six digit verification code when creating a PayID? What happens if I lose my mobile phone and that number was also my PayID?

What happens if I lose my mobile phone and that number was also my PayID?

A PayID is a simpler way to receive payments. The PayID remains unchanged, unless you change your mobile phone number. If you do get a new mobile phone number, you will need to close that PayID and create a new PayID with the new mobile phone number.

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Closing your accounts

Deceased estate

Disputing a card transaction

Financial abuse

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