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What do I do if I forget my access ID and PIN?

The Internet Banking service allows customers three attempts to enter the correct access ID and PIN. If you do not succeed within three attempts, your account access is automatically blocked. In order to gain access to your account you will need to phone Internet Banking Support Services on 1300 651 839.

Once a service consultant has confirmed your identity, a temporary PIN will be provided for you to access the service. You are then required to select your own unique PIN, which should be used for subsequent login to Internet Banking.

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