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Affordable banking Closing your accounts Deceased estate Disputing a card transaction
What is financial abuse? Who to contact Additional assistance* Frequently asked questions
Are you experiencing financial hardship?
What are my assistance options? What is the application process? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Who is Rural Bank? Is Rural Bank still owned by Elders? How safe is Rural Bank? Is Rural Bank only for farmers? How do I apply? How much can I borrow? How do I change my personal contact details? How do I find out my account details? How do I close an account? How do I find a Branch/ATM? How do I request a statement? What is Rural Bank's BSB? What security measures has Rural Bank put in place to protect my data?
Are you experiencing financial hardship?
What disaster assistance measures are available to customers? What hardship assistance options are there for Rural Bank clients? Are 'hardship' specialists only based in capital cities? Where else can I get face-to-face assistance? What other resources are available? What is involved in considering my financial hardship claim? What happens if the Bank doesn't support my claim? When will the Bank take legal action? What can I do if I am not happy with the Bank's decision?
Health and wellbeing
Who will I be dealing with? Can I have access to a dedicated relationship manager? Can I choose my relationship manager? Do relationship managers promote solutions from multiple banks? Will my local relationship manager visit my property? Does Rural Bank have branches? How do I complete my day to day banking?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my credit or debit card? Is there an easy way to keep track of my direct debits and other recurring payments? What happens to my recurring payments when I get a new card?
How we protect you How to protect yourself Debit card security Safe shopping online with Verified by Visa Fraud and scams For more security information Card disputes
Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
How do I set up my Four-digit PIN in the Rural Bank App? Can I use more than one device to access my Four-digit PIN? When using the Rural Bank App, how do I remove a device from my Four-digit PIN enabled devices list? What do I do if I forget my four-digit PIN with the Rural Bank App? What do I do if I forget my access ID and PIN? How do I change my Rural Bank logon PIN?

What do I do if I forget my access ID and PIN?

The Internet Banking service allows customers three attempts to enter the correct access ID and PIN. If you do not succeed within three attempts, your account access is automatically blocked. In order to gain access to your account you will need to phone Internet Banking Support Services on 1300 651 839.

Once a service consultant has confirmed your identity, a temporary PIN will be provided for you to access the service. You are then required to select your own unique PIN, which should be used for subsequent login to Internet Banking.

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Internet Banking

Affordable banking

Closing your accounts

Deceased estate

Disputing a card transaction

Financial abuse

Financial difficulty assistance

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Hardship and disaster assistance

Health and wellbeing

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