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What is the 'Secure Mail' service?

Secure Mail is an email service that enables you to send account information and enquiries to our Customer Service Team in a confidential and secure manner. Your message will automatically include your Internet Banking Access ID, so that we can identify you properly.

Sending a Secure Mail message is easy, just follow the steps below.

Desktop Interent Banking

  • Once you are logged into Internet Banking simply select 'Support' from the side menu.
  • Click on 'Messages’ tab.
  • Click on 'Write a message’.
  • Write your request or enquiry.
  • Then click 'Send Message' to submit your message.

Rural Bank App

  • Once you are logged in, simply select 'More’ from the bottom menu, then ‘Support'.
  • Click on 'Messages’ tab.
  • Click on 'Write a message’.
  • Write your request or enquiry.
  • Then click 'Send Message' to submit your message

 

For more information on our ‘Secure Email’ service visit the Internet Banking Help section on Secure Email.

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