Skip to main content
Contact usOur ratesHelp centre
Locate us 1300 660 115
Login
Rural Bank logo.Login
Login
Locate us 1300 660 115
Contact usOur ratesHelp centre

Help home
Affordable banking Closing your accounts Deceased estate Disputing a card transaction
What is financial abuse? Who to contact Additional assistance* Frequently asked questions
Are you experiencing financial hardship?
What are my assistance options? What is the application process? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Who is Rural Bank? Is Rural Bank still owned by Elders? How safe is Rural Bank? Is Rural Bank only for farmers? How do I apply? How much can I borrow? How do I change my personal contact details? How do I find out my account details? How do I close an account? How do I find a Branch/ATM? How do I request a statement? What is Rural Bank's BSB? What security measures has Rural Bank put in place to protect my data?
Are you experiencing financial hardship?
What disaster assistance measures are available to customers? What hardship assistance options are there for Rural Bank clients? Are 'hardship' specialists only based in capital cities? Where else can I get face-to-face assistance? What other resources are available? What is involved in considering my financial hardship claim? What happens if the Bank doesn't support my claim? When will the Bank take legal action? What can I do if I am not happy with the Bank's decision?
Health and wellbeing
Who will I be dealing with? Can I have access to a dedicated relationship manager? Can I choose my relationship manager? Do relationship managers promote solutions from multiple banks? Will my local relationship manager visit my property? Does Rural Bank have branches? How do I complete my day to day banking?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my credit or debit card? Is there an easy way to keep track of my direct debits and other recurring payments? What happens to my recurring payments when I get a new card?
How we protect you How to protect yourself Debit card security Safe shopping online with Verified by Visa Fraud and scams For more security information Card disputes
Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
Quick link to order or activate a token Sharing payees Improved print-friendly account history printing Quicker BPAY® payments Request to cancel a cheque Instant account history Available funds at a glance Transaction download Make a payment Name your own accounts Improved receipt printing What is the 'Secure Mail' service? What is the 'Payments' feature? What is the Bill Payment (BPAY) service? What is the 'Authorisations' feature?

Quick link to order or activate a token

We have now made it easier to navigate to the Security Token order and activation screens.

On the Account Balances screen, near the Print and Help hyperlinks, a new Hyperlink will appear which will direct you to either the Token Order or Token Activation screens in a single click.

If the hyperlink is not appearing on your Account Balances screen, simply call Internet and Phone Banking Support on 1300 651 839.

Browse our help topic

Topics

Internet Banking

Affordable banking

Closing your accounts

Deceased estate

Disputing a card transaction

Financial abuse

Financial difficulty assistance

General

Hardship and disaster assistance

Health and wellbeing

Our network

Regular payments

Security

Switch to Rural Bank

Quick Links
Ways to bank
About us
Help & support
Connect with us
Social/Facebook Created with Sketch. Social/Twitter Created with Sketch. Social/LinkedIn Created with Sketch. Social/YouTube Created with Sketch.
Rural Bank logo.
Rural Bank - A Division of Bendigo and Adelaide Bank Limited
© Copyright 2020 Rural Bank | ABN 11 068 049 178 | AFSL/Australian Credit Licence 237879