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Affordable banking Closing your accounts Deceased estate
What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted my documents correctly? Can I attach supporting documents to a digital form? Can I complete my documents on any device? How long can I access these documents for?
Disputing a card transaction
Types of financial abuse Additional assistance Frequently asked questions Financial abuse enquiry form
Vulnerable customer support
Are you experiencing financial hardship?
What are my assistance options? What is the application process? How will we tell you about our decision? What happens if my application is declined? What if I am not satisfied with the outcome of the assessment? Other useful resources
Who is Rural Bank? Is Rural Bank still owned by Elders? How safe is Rural Bank? Is Rural Bank only for farmers? How do I apply? How much can I borrow? How do I change my personal contact details? How do I find out my account details? How do I close an account? How do I find a Branch/ATM? How do I request a statement? What is Rural Bank's BSB? What security measures has Rural Bank put in place to protect my data?
Are you experiencing financial hardship?
What disaster assistance measures are available to customers? What hardship assistance options are there for Rural Bank clients? Are 'hardship' specialists only based in capital cities? Where else can I get face-to-face assistance? What other resources are available? What is involved in considering my financial hardship claim? What happens if the Bank doesn't support my claim? When will the Bank take legal action? What can I do if I am not happy with the Bank's decision?
Health and wellbeing
Who will I be dealing with? Can I have access to a dedicated relationship manager? Can I choose my relationship manager? Do relationship managers promote solutions from multiple banks? Will my local relationship manager visit my property? Does Rural Bank have branches? How do I complete my day to day banking?
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my credit or debit card? Is there an easy way to keep track of my direct debits and other recurring payments? What happens to my recurring payments when I get a new card?
How we protect you How to protect yourself Debit card security Safe shopping online with Verified by Visa Fraud and scams For more security information Card disputes
Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
What are e-statements? Do I need to register for e-statements? How often will e-statements be provided? How can I access my e-statements? How can I access e-statements and turn off paper? Who can access the “Statements” link on Internet Banking? What options are available for receiving my statements? How do I ‘opt out’ of (switch off) paper statements? Can I go back to receiving paper statements? Will the delivery of paper statements be impacted by the introduction of e-statements? Can I view a previous statement? Can I view and save an e-statement? How do I view or change the email address(es) where notifications are sent? Will an e-statement be produced for a closed account? Who do I contact if I have a query regarding e-statements?

How do I view or change the email address(es) where notifications are sent?

Any authorised party on the account can change the email address to which the statement notification email is sent. At any time, you can review the nominated email address(es) via Rural Bank Internet Banking as follows:

  1. go to the Statement Navigation > Statements Options tab
  2. select the account you want to review or change the email address for
  3. if required, simply update the email address(es).

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Disputing a card transaction

Financial abuse support

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Health and wellbeing

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Regular payments

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