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Affordable banking Closing your accounts Deceased estate
What is Digital Acceptance? How does it work? Where do I go for help? How do I set up a digital signature? I didn’t receive the email, what should I do? I’ve accidently deleted the email, what should I do? I’m having trouble with the SMS code, what do I do? How will I know if I’ve submitted my documents correctly? Can I attach supporting documents to a digital form? Can I complete my documents on any device? How long can I access these documents for?
Disputing a card transaction
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Step 1: Apply to open your new Rural Bank account Step 2: Identify your regular payments to and from your old account Step 3: Re-establish the regular payments on the new account Step 4: Close your old account
Can I open new accounts using Internet Banking? Can I close accounts using Internet Banking? Can I hide the account graphs and charts on the Accounts page of Internet Banking? Is there a maximum number of transactions that will be presented on the Account graphs? Am I able to download my transactions? Can I cancel or edit an upcoming transaction? When using the Rural Bank App, how do I enable the Quick Balances feature? When using the Rural Bank App, can I change which accounts are linked to the Quick Balances feature? How often are my account details updated? Can I print Internet Banking information?

Can I close accounts using Internet Banking?

 

You may request an account closure via Internet Banking’s Secure Mail service*. You should include the account number of the account to be closed and details of the account that you would like any remaining funds to be credited to.

Alternatively you may contact our Customer Service Centre on 1300 660 115 or email

*Please note that card accounts cannot be closed until the card(s) attached to the account is/are returned.

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Closing your accounts

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Disputing a card transaction

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