If you encounter any problems with the service, or if you have any queries, you can contact Internet Banking Support Services by phoning 1300 651 839. A banking consultant will be more than happy to speak with you.

Operating Hours:
Monday to Friday 8 a.m. - 8 p.m.
Saturday 9 a.m. - 4 p.m.
Sunday 10 a.m. - 4 p.m. (AEST/AEDT)

You may also send your queries via email, or via a secure link using the Bank Mail feature available on Internet Banking.

Browse our help topic

Topics

Internet Banking

Accessing
Four-digit PIN
Security
Security tokens
Data feeds and accounting packages
Technical information

Accounts
Move money
Features
e-statements
Osko and PayID

Affordable banking

Closing your accounts

Deceased estate

Digital Acceptance

What is Digital Acceptance?
Where do I go for help?
I’ve accidently deleted the email, what should I do?
How will I know if I’ve completed my envelope correctly?
Can I complete my documents on any device?

How does it work?
I didn’t receive the email, what should I do?
I’m having trouble with the SMS code, what do I do?
Can I attach supporting documents to a digital form?
How long can I access these documents for?

Disputing a card transaction

Financial abuse support

Types of financial abuse
Frequently asked questions

Additional assistance
Financial abuse enquiry form

Vulnerable customer support

Financial difficulty assistance

FAQs

General

Who is Rural Bank?
How safe is Rural Bank?
How do I apply?
How do I change my personal contact details?
How do I close an account?
How do I request a statement?
What security measures has Rural Bank put in place to protect my data?

Is Rural Bank still owned by Elders?
Is Rural Bank only for farmers?
How much can I borrow?
How do I find out my account details?
How do I find a Branch/ATM?
What is Rural Bank's BSB?
What is Rural Bank's SWIFT Code?

Hardship and disaster assistance

Are you experiencing financial hardship?

FAQs

Health and wellbeing

Our network

Who will I be dealing with? Can I have access to a dedicated relationship manager?
Do relationship managers promote solutions from multiple banks?
Does Rural Bank have branches?

Can I choose my relationship manager?
Will my local relationship manager visit my property?
How do I complete my day to day banking?

Regular payments

What is a direct debit?
On which accounts can I set up regular payments?
How do I cancel a recurring payment on my credit or debit card?
What happens to my recurring payments when I get a new card?

What is a recurring payment?
How do I cancel a direct debit on my bank account?
Is there an easy way to keep track of my direct debits and other recurring payments?

Security

How we protect you
Debit card security
Fraud and scams
Card disputes

How to protect yourself
Safe shopping online with Visa Secure
For more security information

Switch to Rural Bank

Step 1: Apply to open your new Rural Bank account
Step 3: Re-establish the regular payments on the new account

Step 2: Identify your regular payments to and from your old account
Step 4: Close your old account

Internet Banking
Affordable banking
Closing your accounts
Deceased estate
Digital Acceptance
Disputing a card transaction
Financial abuse support
Vulnerable customer support
Financial difficulty assistance
General
Hardship and disaster assistance
Health and wellbeing
Our network
Regular payments
Security
Switch to Rural Bank

Who do I contact if I have any questions or comments regarding the Internet Banking Service?