What happens if the Bank doesn't support my claim?

If the Bank is not able to provide support it will convey the reason(s) in writing.

Situations where this may occur include:

• Inability to service the loan in the long term, including inability to meet an adjusted repayment schedule
• An undisciplined approach to previous hardship assistance arrangements.

In these cases the Bank will work with you with a view to achieving a mutually beneficial exit program.