• What disaster assistance measures are available to customers?
• What hardship assistance options are there for Rural Bank clients?
• Are 'hardship' specialists only based in capital cities?
• Where else can I get face-to-face assistance?
• What other resources are available?
• What is involved in considering my financial hardship claim?
• What happens if the Bank doesn't support my claim?
• When will the Bank take legal action?
• What can I do if I am not happy with the Bank's decision?