Internet Banking

Disputing a card transaction

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your card.

  • Print and complete the Card Transaction Dispute Form (PDF, 124KB)
  • Download, print or scan any documents and receipts 
  • Return the form and documents to us as per instructions on the form
  • We will investigate and let you know once resolved.