Internet Banking

Bushfire assistance

Rural Bank offers a range of assistance measures for our customers who are impacted by bushfires. We understand the impact of the fires could affect you financially, that’s why we have a plan in place to help you out.

Each of these measures will be implemented in consultation with your Rural Bank Relationship Manager, and taking into account your individual circumstances. If you require or believe you will require assistance, please contact your local Rural Bank representative when you are able to discuss the range of assistance measures that you may be able to access.

The following information lists the measures available to lending customers and addresses some of the questions you may have.

Lending accounts

What support is available for Rural Bank lending customers?

You may apply for the following assistance from Rural Bank:

  • defer principal payments of your agribusiness term loans for three months;
  • waive the establishment fee for restructuring agribusiness
  • defer annual or limit reviews by up to three months.

These measures will be assessed by Rural Bank on a case-by-case basis and made available where we believe you can meet changes to your financial arrangements without incurring further financial difficulty. Where applicable, any external costs, such as registration for new security, will continue to apply.

Banking Support

Who should I contact about my Rural Bank accounts?

Your local Rural Bank representative will be able to assist with your enquiries or contact call Rural Bank direct on 1300 660 115 or email service@ruralbank.com.au.

What should I do if my property is isolated or cut off from town?

If you are unable to leave or access your property due to the emergency event, please call your local Rural Bank representative as most things can be arranged over the phone.

If you are unable to make contact, or you are unsure of who to call, please phone the Rural Bank Customer Service Centre on 1300 660 115 or email service@ruralbank.com.au.

How can I access my accounts?

Internet and Phone Banking services are operating as normal. Scheduled payments to and from your accounts will proceed as usual unless you advise us otherwise.

Affected Bendigo Bank customers are advised to speak with their local Branch Manager, Business Banking Manager or contact our Mortgage Help Centre on 1300 652 146 regarding financial hardship and applying for assistance, or visit our help page.

Rural Bank has compiled a list of organisations providing support for mental health and wellbeing. Download our support contacts list.