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Assistance measures

Rural Bank offers a range of assistance measures for our customers who are impacted by drought, bushfire or COVID-19.

We understand the financial affect these events could have on you, that’s why we have a plan in place to help you out.

Each of these measures will be implemented in consultation with your Rural Bank Relationship Manager, and taking into account your individual circumstances. If you require or believe you will require assistance, please contact your local Rural Bank representative when you are able to discuss the range of assistance measures that you may be able to access.

The following information lists the measures available to lending customers and addresses some of the questions you may have.

Rural Bank is conscious of supporting all impacted clients at this time and will assess each applicant on an individual basis to maintain proper banking standards and importantly ensure that customers do not continue to be adversely impacted by this situation. If you wish to discuss the options available to you, please contact your local Rural Bank Relationship Manager, call Rural Bank direct on 1300 660 115 or email Rural Bank at

Affected Bendigo Bank customers are advised to speak with their local Branch Manager, Business Banking Manager or contact our Mortgage Help Centre on 1300 652 146 regarding financial hardship and applying for assistance, or visit our help page.

Rural Bank has compiled a list of organisations providing support for mental health and wellbeing. Download our support contacts list.

Get in touch

Call our customer service team
Contact your local Relationship Manager
Request a call or email back
Rural Bank - A Division of Bendigo and Adelaide Bank Limited
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