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Frequently Asked Questions
To view answers to frequently asked questions, please select a category from the drop down menu below.
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- Can I cancel a funds transfer?
- How often are my account details updated?
- Can I open new accounts using Internet Banking?
- Can I close accounts using Internet Banking?
Can I cancel a funds transfer?
You may only cancel a future-dated funds transfer. Transfers of funds between your Rural Bank accounts occur immediately.
How often are my account details updated?
Our Internet Banking service runs on 'real time' which means that account balances are updated immediately the transaction is effected.
Can I open new accounts using Internet Banking?
Due to a number of factors, customers are not able to open accounts within the Internet Banking service. You may enquire about accounts using the Secure Email service, or by phoning our Customer Service Centre on 1300 660 115.
Can I close accounts using Internet Banking?
You may request an account closure via the BankMail service*. You should include the account number of the account to be closed and details of the account that you would like any remaining funds to be credited to.
Alternatively you may contact our Customer Service Centre on 1300 660 115.
*Please note that card accounts cannot be closed until the attached card(s) has been returned.
