I get a message saying that the Certificate has expired or is not yet valid. What should I do?

We use Digital Certificates to ensure the security of data transmitted between your PC and the Bank, and to validate our Identity to you. When a Certificate is issued it is ONLY issued to us for a 12 month period. When you access the Internet Banking your browser checks the validity of the Certificate.

One of the checks performed is to verify the Certificate has a valid date, by comparing the Expiration Date of the Certificate to your PC's Date. If for some reason your PC's Date is incorrect, the Browser may determine that the Certificate has Expired or is not yet Valid, and will therefore display an error message.

In this situation, the Certificate is in fact VALID and all you have to do to prevent the error message from being displayed, is to imply change your PCs Date to the correct Date. If your PC's Date is already correct you should contact us for further advice.

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I am having trouble accessing the service for the first time. What should I do?

To access the Rural Bank Internet banking site, your web browser must have java enabled. If you are having difficulty accessing our site and your computer is unable to access other Internet sites, you may need to seek outside assistance (ISP or other source) in determining if there are PC settings/browser issues which may need some altering.

If you continue to have problems, please contact Internet and Phone Banking Support on 1300 651 839.

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