Payments - BPAY / Pay Anyone

What is the 'Pay Anyone' Service?

The Pay Anyone service provides the convenience of being able to transfer funds to an account with any financial institution in Australia*.

Customers should note that you will be required to register specifically for this service. Please call Internet and Phone Banking Support on 1300 651 839, and request to register for the service. You will be requested to set your daily Pay Anyone transaction limit (maximum $5,000) that will cater to your requirements.

We realise that in some circumstances, customers will demand a higher daily transaction limit than $5,000 (e.g. business clients). If you require a higher limit, please contact Internet and Phone Banking Support on 1300 651 839. You will be requested to complete and sign the appropriate authorisation form, the higher amount requested is subject to Bank approval.

*Any financial institution identified with a valid BSB number.

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What details are required to make payments to another person's, or business' account?

You will need the following information to make a payment to another person's account using the Pay Anyone service.

The BSB number - Six digits in length, the BSB number identifies the bank and branch of the payee's bank account.

The Account Number - This is the account number where the payment will end up.

The Account Name - This is the title of the account where the payment will end up. You should obtain the payee's permission to make a payment using the Internet Banking service. This will help in the payee identifying your payment.

Please take care to ensure you input all the correct account details as other institutions will reject the transfer if the account number is incorrect.

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Can I send a payment overseas?

Unfortunately No. You can only send payments via the Internet Banking service to financial institutions within Australia*.

• All payments to accounts outside of Australia are sent via International Funds Transfer, normal International Funds Transfer fees will apply. Please contact our Customer Service Centre on 1300 660 115, to request a International Funds Transfer**.

*Any financial institution identified with a valid BSB number.

**Fees and charges may apply. Please refer to the Schedule of Fees and Charges.

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Can I cancel a Bill Payment transaction?

Unfortunately, you are not able to cancel immediate Pay Anyone or Bill Payment transfers. If you have set up a future dated Pay Anyone or Bill Payment, you have the option of canceling the transaction.

You can cancel a future Bill Payment, Pay Anyone transaction by following these steps:

• Access the 'Payments' function.
• Select 'Future payments list' from the menu.
• Select the transaction you wish to cancel and click on the 'Cancel Payment' button.

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How long does it take for a Bill Payment to reach a Biller?

The daily cut-off time for Bill Payment requests is 5 p.m (Eastern Standard or Summer Time).

Payments sent prior to 5 p.m. will be processed overnight. Payments sent after 5 p.m. will take 2 business days to process.

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How long does it take for a Pay Anyone payment to reach another bank?

The daily cut-off for Pay Anyone payment requests is 3.30 p.m. (Eastern Standard or Summer Time)

Payments sent prior to 3.30 p.m. will be processed overnight and should arrive at the destination account by 9 a.m. the next business day*.

Payments sent after 3.30 p.m. will take 2 business days to arrive in the Payee's account*.

*Processing times are not guaranteed because we are reliant on the destination financial institution to process the transaction into the destination account.

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What is the Bill Payment (BPAY) Service?

The Bill Payment Service offers you the convenience of being able to pay your bills at any time and place you wish, 24 hours a day. BPAY enables you to make payments to over 3,500 registered billers. You do not need to register to use BPAY you simply need to have a bill that has the biller details present (including biller code and reference number).

You have the option of selecting immediate, future, or recurring Bill Payments.

A history of your bill payment transactions and their associated status can be reviewed in order to confirm payment of previous bills.

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